Loading
Last updated · 14 November 2026
Gotcued is operated by SpeekSearch Pty Ltd (ABN 71 685 968 138). We run software that shops use to manage walk-in queues, bookings and their customer lists: barbers, hair and beauty salons, nail techs, massage and other therapists. This policy explains what we collect, why, who sees it, how long we keep it and how to reach us. It follows the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
It covers shop owners and their staff who sign in, and the customers who join a shop's queue or are added by its staff.
SpeekSearch Pty Ltd provides the software and stores the information in it. Each shop decides what it records about its own customers (for example whether it asks for a phone number, what notes its staff write, whether it runs a loyalty scheme), and we store that information for the shop so it can serve you. The shop is responsible for how it uses its customer list; we are responsible for keeping it safe and for the parts of Gotcued we run ourselves. A shop may also have its own privacy policy.
We do not sell personal information and we do not use it for advertising. The only marketing a shop's customers can get through Gotcued is an email from that shop when they are due for their next visit, and only if they asked for it (see Due reminder emails below).
When you join a shop's queue from your phone, on the shop's check-in screen, or when staff add you at the counter, we collect what is typed:
A shop's waiting-room screen shows each ticket's number and, depending on the shop's settings, a first name or initial. For a ticket made from a phone, the check-in screen or the counter, that is the name typed for that visit; for a booked visit, it is the first name on the customer record the booking was made for (or the name already typed on the ticket the booking was joined to).
When a visit is for a family member, the staff and owner screens and the shop's counter tablet show “visit for” and that family member's first name on the ticket.
Family members (for example your children) can be added only from the browser whose first visit created your customer record, once a visit joined from it has been finished at the shop: a name, their relationship to you, an age group (child, teen or adult) and optional notes. If you were first added at the counter or on a check-in screen, you cannot add family members yet (that needs a verification step we have not built). Staff can see family members and edit their notes. Staff may also type a child's first name on a ticket when adding them to the queue.
A shop can switch on one kind of email: a note, when you are due for your next visit, to come back. You get them only if you ask that shop for them, by ticking the box (it is never ticked for you) when you join its queue from your phone, on your ticket afterwards or when you book online, or by telling its staff, who record that you said yes. For each answer, yes or no, we keep the exact words you agreed to, how you gave it (and which staff member recorded it), and when. Your email address is kept on your record at that shop. A ticked box is not recorded when you book online with a mobile number already on the shop's records, or when you join the queue from a phone other than the one that first joined under your number: ask the shop instead.
Each email names the shop and how to contact it, says why you got it and has an unsubscribe link that needs no sign-in: it shows the shop and one button. Unsubscribing stops that shop's due reminders straight away and is recorded as your answer; it does not affect other shops. You get at most one each time you are due, never two within 21 days, and none while you have a booking or are in the queue. Whether each one was sent is recorded with your customer record.
When a shop pairs a tablet or screen as its check-in screen, counter or waiting-room screen, we record the device's type of browser, when it was paired and last used, and the first part of its network address (never the full address).
To stop abuse, the network address of each request is held briefly by our hosting and rate-limit providers to limit how many requests one address can make; we do not write full addresses to our database. If something breaks, we receive an error report (see below).
Some of the providers above are based overseas or may handle information outside Australia, including in the United States (for example Vercel, Sentry, Stripe, Cloudflare and the AI assistant's providers). Before information goes overseas we take reasonable steps to make sure it is handled in line with the Australian Privacy Principles. Ask us and we will tell you where a particular provider stores it.
We don't ask anyone's age. A young person can join a shop's queue themselves, from a phone or on the shop's check-in screen. If they type a phone number, the shop keeps a customer record with that number and name, as it does for anyone. A child's name can also reach Gotcued when a parent or carer adds them as a family member, or when staff type a child's first name on a ticket.
A parent or carer can remove a family member from the browser they manage family members on (Manage family members). Otherwise, email us at privacy@gotcued.com (the shop can pass your request on to us) and we will remove it, or a young person's own customer record.
You can ask to see the personal information we hold about you, to correct it, or to have it deleted. Email us at privacy@gotcued.com and tell us which shop or shops you have visited and the phone number or email you used. We may need to check it is you before we act, and because each shop decides what it keeps about its customers, we may involve that shop. We will reply within 30 days. There is no charge for asking.
Shop owners can correct their shop's details in the app, and can ask us to close their account and delete the shop's information.
If you are unhappy with how we have handled your personal information, contact us first at privacy@gotcued.com. We will look into it and reply within 30 days.
If you are not satisfied with our answer, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
SpeekSearch Pty Ltd (ABN 71 685 968 138), which operates Gotcued: email privacy@gotcued.com. If this policy changes, we will update this page and the date at the top.