Fair turns.Full chairs.
No whiteboard. No arguments. Just whose turn it is.
Gotcued runs the walk-in queue for nail salons and keeps the turn count, so everyone can see which tech takes the next walk-in. Clients join by QR code and wait anywhere.
No card to start. Pro A$79/mo inc. GST for up to 8 techs.
Turns today
Next up by turns: Linh (2.5 turns)
- Linh 2.5
- Mai 3
- Jo 3
- Kim 3.5
Try it: finish a few walk-ins and watch who comes up next.
How turns are counted
- Each service is a full, half or no turn. You choose, service by service.
- A visit counts once, at its biggest. A manicure with a nail-art add-on is one turn, not one and a half.
- Only walk-ins that nobody asked for count. A booking, or a client served by the tech they asked for, doesn’t move the count.
- Fewest turns today goes next. On a tie, whoever has been free the longest.
- You switch it on. Turn rotation is off until the owner turns it on in Settings.
| Service | Minutes | Turn |
|---|---|---|
| Manicure | 30 | Full turn |
| Gel Manicure | 45 | Full turn |
| Pedicure | 45 | Full turn |
| Gel Pedicure | 60 | Full turn |
| Acrylic Full Set | 90 | Full turn |
| Acrylic Infill | 60 | Full turn |
| Gel Polish Change | 30 | Half turn |
| Soak-off Removal | 20 | Half turn |
| Nail Art Add-on | 15 | Half turn |
The menu is loaded when you choose nail salon at sign-up. The turn weights are set the first time you switch rotation on. Change any of them in Settings.
Mani and pedi at the same time
One client, two techs at once, one place in the queue. When they join, they choose a second service at the same time and who does it. By default the visit starts when both techs are free; you can let each part start when its own tech is free.
Done at the same time
- Gel Manicure with Linh~20 min
- Pedicure with Mai~20 min
A calm front desk
A spare TV or tablet shows who’s at the table, who’s next and the wait for a walk-in. A tablet at the door lets clients check themselves in. Names show the way you choose, never phone numbers.
Polished Nails
About 15 min for a walk-in
At the table
- #21Gracewith Linh
- #22Avawith Mai
- #23Zoewith Jo
Waiting
- #24MiaUp next
- #25Ellawith Kim15 min
- #26Chloe25 min
You are in the queue
Your number
27
Watch the screen for #27
3 people ahead of you · About 30 min
How it works for clients
Scan the QR.
At the front desk or on the window. Clients pick a service, put in a name and mobile number, and join. No app, no account.
Confirm booking
Review your selection before joining.
Service
Gel Manicure
45min · $45.00
Nail tech
Next available
Your info
Ella
0491 570 156
Estimated wait
~25 min
Join queue
Wait anywhere. Watch your place.
Shops, coffee, the car. Their phone shows their live place in the queue. The wait is worked out from each tech’s own times.
Polished Nails
You’re in
Your spot is reserved. This page updates as the queue moves.
#3
Queue position
~25 min
Est. wait
2
Ahead
Live: updates every few seconds
Walk in on time.
As the queue moves, the people ahead on their ticket count down to none and the wait shrinks, and once their chair is free the waiting-room board shows them as “Up next”.
Polished Nails
You’re in
Your spot is reserved. This page updates as the queue moves.
#3
Queue position
~5 min
Est. wait
0
Ahead
Live: updates every few seconds
Confirm booking
Review your selection before joining.
Service
Gel Manicure
45min · $45.00
Nail tech
Next available
Your info
Ella
0491 570 156
Estimated wait
~25 min
Join queue
What’s in each plan
Everything here works today. Where a feature needs a paid plan, it says so.
| What it does | Plan |
|---|---|
| Join by QR code or linkA name and a mobile number. No app to download, no account to make. | Every plan |
| Walk-ins added by nameSomeone at the desk without a phone? Add them to the queue by name. | Every plan |
| Live wait estimatesWorked out from each tech’s own service times, which you set. | Every plan |
| Turn rotationFull, half or no turn per service, and who’s next. Off until you switch it on. | Every plan |
| Together visitsOne client, 2 to 4 techs at once, one place in the queue. Needs two or more techs. | Starter and up |
| Counter tablet for the teamTechs tap their name to start and finish, add a walk-in or go on a break. | Starter and up |
| Waiting-room TV board and check-in kioskFree runs one shop screen. Starter runs 3, counter included, and Pro 10. | Every plan |
| Walk-ins and bookings on one listSwitch bookings on and a booked client slots into the same queue. | Starter and up |
| Loyalty stamp cardEvery 8th visit free by default. You can set anything from every 2nd to every 50th. | Starter and up |
| “You’re due” emailsClients who opt in get an email when they’re due for their next visit, and can unsubscribe any time. | Starter and up |
What it costs
A salon with four to eight techs runs on Pro. Every paid plan starts with a 14-day free trial.
Pro, for up to 8 nail techs
A$79a month, inc. GST
- Up to 8 nail techs
- Unlimited tickets a day
- Unlimited customer records
- 10 shop screens, counter tablet included
- Bookings, loyalty card and “you’re due” emails
The trial runs with Pro’s limits and needs no card. If you don’t choose a plan, the shop moves to the Free plan when it ends.
- Up to three techs
- Starter, A$29/mo inc. GSTUp to 3 nail techs
- On your own
- Free, A$0The Free plan is for one person, with up to 15 tickets a day and 50 customer records. Once a shop holds 50 customers, QR and kiosk joins stop until it moves to a paid plan.
Questions salons ask
- My techs argue about turns.
- Gotcued counts them the same way for everyone and shows who takes the next walk-in on the counter tablet and the queue screens. It’s a suggestion, not a lock: a tech can start someone else, the screen asks once, and the skip is recorded.
- Our turn rules are different.
- You set each service as a full turn, a half turn or no turn. The first time you switch rotation on, the starter weights are filled in for you (sets and pedicures as full turns, quick jobs like a polish change as half a turn), and you change any of them in Settings.
- Can a client have a mani and pedi at the same time?
- Yes. On the join screen they choose another service at the same time and, if they like, who does it. It’s one visit with one place in the queue. By default it starts when both techs are free; you can set each part to start when its own tech is free instead.
- My clients won’t download an app.
- There isn’t one. They scan the QR code, type a name and a mobile number, and they’re in. Anyone without a phone can use the kiosk, or you add them by name.
- Is it in Vietnamese?
- No. The app and the client screens are in English.
- What does it cost?
- Pro is A$79/mo inc. GST for up to 8 techs, Starter A$29/mo inc. GST for up to 3. Every paid plan starts with a 14-day free trial. The Free plan is for one person, with up to 15 tickets a day and 50 customer records. Once a shop holds 50 customers, QR and kiosk joins stop until it moves to a paid plan.